Refund policy

To get started, contact us at: sales@eshgroup.us and our team will guide through the process.  
At Meraki Clothing, we take pride in offering high-quality cloth and accessories and stand behind the products we sell. However, if an issue arises, please carefully review the following terms to understand how returns, refunds, and liability are handled:
Reporting Issues – 7-Day Notice
Customers must carefully inspect all products immediately upon delivery.
If there is any issue, damage, defect, or missing item, it must be reported to us within 7 calendar days of confirmed delivery.
To report a problem, please contact us at: sales@eshgroup.us
If no response is received from the customer within 7 days of delivery, it will be assumed by default that the product arrived in optimal condition, and no claims will be accepted afterward.
What Is Eligible for Refund or Replacement
We strictly follow our supplier's dispute policy. A refund, partial refund, or replacement may be approved under the following conditions:
Damaged or Defective Products
A full refund or free replacement will be issued if the item arrives severely damaged or broken.
Minor cosmetic issues (e.g., wrinkles, small marks, loose threads) that do not affect the product’s function may only qualify for a partial refund.
Wrong or Missing Items
If you receive the wrong product, we will issue a full refund or send the correct product at no cost.
If parts are missing that affect the product’s functionality, we will resend the full item.
If the missing part does not impact how the product works, we may offer a partial refund or resend only the missing part.
Returns Are Not Required
Due to international logistics restrictions, physical returns are not required in most cases.
Customers are advised to safely dispose of the defective product or donate it if possible.
When Refunds Will Not Be Granted
We will not issue a refund or replacement in the following cases:
The customer fails to report the issue within 7 days of delivery.
The customer provides inadequate or unclear photo/video evidence.
The issue is related to minor imperfections that do not affect the product’s usage.
Delays caused by the shipping carrier, customs, or incorrect address provided by the customer.
If you have any doubts or need help please keep in contact with us at sales@eshgroup.us